Frequently Asked Questions About Our Products

Sometimes it may just be something as simple as a blown fuse. You can check this easily by removing it from the speaker (Usually found behind a small plastic compartment near the power input) and look for any signs of a blown fuse.

Check if the speaker has a line/mic switch, if selected to mic and connecting an audio device it will sound bad

don't get a line output confused with a speaker output, unless it specifies speaker out a line output is only to connect to another active speaker

Firstly check that the amplifier is on and that the speakers are correctly connected, then check the device which you have connected to the amplifier is connected correctly and playing music, increase the volume on both the amplifier and device you should then see led indicators increasing on the amplifier and volume from the speakers, if there is no lights on the amplifier it could point towards the amplifier not working rather than the speakers so try and check with another amplifier if available. Failing that the speakers may well be faulty and need to be exchanged or replaced.

Most amplifiers will only support up to 4 speakers and you maybe overloading the amplifier if connecting more hence why it is cutting out

Either can be used as both are inputs, which ever you don't use can be used to connect from and to another speaker

Hifi speakers sometimes have dummy cones for aesthetics or to improve Bass resonance. This is common in tower-type speakers with several drivers.

This is very likely caused through incorrect frequencies reaching the driver on the subwoofer. This is sometimes the case with cheaper subwoofer options because the crossover inside the sub allows higher frequencies than normal to pass through when playing some types of music. To solve you need to preamp the sound from your mixer (using a seperate output source to restrict the high and mid frequencies) or on passive subs using a crossover. By removing mid-high frequencies only Bass frequencies reach the sub, allowing you to go louder without distortion. Some sub options have adjustment on the rear to produce either low "sub" type frequencies or more "punchy" frequencies to suit different music.

Batteries are degradable and over time will lose the ability to charge up, or hold a charge. A battery left idle for too long without being used can degrade so much that it no longer works. However, the problem could be as simple as a cable being loose on the battery connection, and reconnecting the battery should solve the problem

If you are referring to the supplied radio microphones then no as these will just interfere with each other and also cut out, there maybe additional microphone inputs on the back and you can use these to connect either a cabled microphone or another wireless radio microphone but this must be an alternative frequency to the existing system, only problem is the radio microphone would need to be plugged into main so would not work remotely with the speaker.

Where are you connecting to on the speaker, most will have either a rca input or xlr input and you must make sure you are connecting to the input and not the output, others also have an input selector which and this needs to be selected to the correct input otherwise it will not produce any sound. ps make sure its switched on and turned up!!!

This could be caused by one of a few things. The first check is to see if it's the speaker itself, so swap the cables around in the back of each speaker. If the problem moves to the second speaker not working this will mean the issue is not with the speaker itself. Now swap the lead over from the amp/mixer entirely on the speaker which was working, does it still work? If not, then the cable to your speaker is faulty. If the same speaker still works, then check the cable coming from the audio source to the mixer/amplifier by swapping over the two plugs from this cable (sometimes red and white, so swap these around). If after doing this the problem shifts again to the other speaker, it means you definitely have a faulty cable from your input source. The speakers, Amp/mixer and speaker leads are all fine.

Rule of thumb is that the total amount of wattage of all the speakers tappings added together should not be more than 90% of the amplifiers power

Each colour will determine what power the speaker draws from the amplifier, it is usually indicated what wattage each is on the transformer

There are transformers available which will enable you to convert them to 100v line

First of all make sure the plastic tab has been pulled from the remote, also some lights will have an option on the light to turn the IR on and off, make sure this is on by going through the menu on the light until you get the option to turn IR on/off

Sometimes it may just be something as simple as a blown fuse. You can check this easily by removing it from the light (Usually found behind a small plastic compartment near the power input) and look for any signs of a blown fuse.

extension cables are available and come in various lengths all of which can be purchased through our site

Sometimes it may just be something as simple as a blown fuse. You can check this easily by removing it from the light (Usually found behind a small plastic compartment near the power input) and look for any signs of a blown fuse.

assuming they have DMX capabilities you can get the light to work in sync by connecting them together using the dmx connections, you will then need to program them as master and then slaves units so that they work as one.

You will need to check the dmx settings of the light to see if it has a forward facing mode, if not you can only control this by purchasing a dmx controller

some lights have an on/off feature for the lamp, you will need to check the settings on the led panel to see if they have been switch off

Sometimes it may just be something as simple as a blown fuse. You can check this easily by removing it from the light (Usually found behind a small plastic compartment near the power input) and look for any signs of a blown fuse.

Black Lights are designed to work best in very dark spaces, so any outside light will have a dramatic effect on the quality of the blacklight. to get a true "glow" effect, try switching off all other sources of light in the room. In larger spaces or venues with lots of people, you may need several black lights positioned in different spaces throughout the room

Make sure the controller has enough DMX channels to control all DMX channels on the light

It will work, but badly, and you will get errors in your DMX show.

None of our strobe lights will have a sound active mode, the DMX channel on strobe lights will just alter how fast it flashes

Sometimes it may just be something as simple as a blown fuse. You can check this easily by removing it from the machine (Usually found behind a small plastic compartment near the power input) and look for any signs of a blown fuse.

After sitting for a while it's possible for fluid to slightly evaporate and congeal in the pipes going to the pump causing a blockage. To clean the machine you can use a cleaning fluid in the machine, or some distilled water to flush it through. Do not use tap water as this will cause a limescale build up and make the blockage worse.

The main thing to check is that you have removed the transit cap and replaced with the cap that has the suction hose attached, when you first operate you will need to press and hold the button for approximately 1 minute to allow for fluid to be pumped and pulled through from the reservoir for the first time, there maybe a loud noise initially but this will stop once fluid has been pulled through and smoke is being emitted.

Sometimes it may just be something as simple as a blown fuse. You can check this easily by removing it from the smoke machine (Usually found behind a small plastic compartment near the power input) and look for any signs of a blown fuse. A spare is usually in the holder. Also check the fuse of the power cable which you are using to rule out this also being blown.

There are many types of fluid available from standard fluid to high density, haze, low fog, CO2 effect and many more, some are also designed for higher powered machines, its best to check with your supplier for a suitable fluid for your machine

Most smoke produced by smoke machines will set off fire alarms, haze machines are less likely but even these have the potential to set off smoke alarms

Most lasers will have a key and some also have an interlock, these are safety measures which most lasers will have and if these are not in place or switched on the laser will not work

patterns can be controller but it depends on the light as some will only allow basic control such as sound to light modes and auto patterns, if the laser has dmx or ilda sockets then it will be controllable with an external dmx controller or software based programming.

The centre hook is for securing to the motor mount and the second off centre hook is for using a safety chain

Unless stated, most record players output a very low signal which requires either the amplifier to have a dedicated 'phono' input, or you will need to use a separate phono/turntable preamp. This can be a stand alone phono preamp box, or you can use a DJ mixer which has phono/turntable inputs. This boosts the signal so it can then be connected to a line level input

Make sure you have the correct mode selected first and are in range usually within 2-3m when first connecting, then go to your settings and search for devices and then pair

Bluetooth can be unreliable at the best of times, try connecting your device with a wire to see if this solves the cutting out issue then you will know for definite whether it is the bluetooth causing the issue.

Double check the disc works in the other side of the CD player. If it does it's most likely a fault, but if it doesn't then try a different CD with a different format. Some file types do not work in CD players.

Most cd players but not all will have a single or continuous button and this is most likely set to continuous so will need to be selected to single so that it will stop after each track

You should connect the speakers to the COM and 100v outputs, follow the COM cable into the COM connection on the speaker and the 100v wire into the desired wattage tapping on the speaker

The amplifier may have an input selector, made sure this is selected to the input which is being used and the corresponding volume dial for that input is being turned up

You will need to purchase volume attenuators which can be situated in each room to control the volume within

This could be a cable problem. To rule this out, swap over the two speaker cables. If the problem shifts to the opposite channel then you have a faulty speaker lead. If it remains the same, then you need to check your input cable. to do this, swap around the two inputs (sometimes red/white, swap these so they are red-white and white-red). Does the problem shift channels? if so then the source cable is faulty. If not, then you most likely have a channel down on the amplifier.

This could be a fault with the amplifier having one channel down, however this is more commonly caused by cabling. You have a stereo input on the amp with two cables coming in from your input source. If one side of the amp is working and one side is not, try swapping the inputs around. Does the problem move to the other channel on the amp? If so, then you have a faulty cable which will need replacing.

Sometimes it may just be something as simple as a blown fuse. You can check this easily by removing it from the amplifier (Usually found behind a small plastic compartment near the power input) and look for any signs of a blown fuse.

Routine maintenance is essential as amplifiers do suck in a lot of air through the fans which will leave deposits inside the amplifier and over time this built up can cause the amplifier to overheat due to the dust deposits inside the amp, compressed air is the best thing to use and will require the amplifier to be opened and the dust blown out PS make sure it's not plugged in when attempting this. If this does not improve the performance then it will need to be inspected by an engineer.

Customer may need to download relevant drivers for the controller to sync to their software

All the controllers we stock are simply software interfaces, they give you the buttons to control your music software that would not be practical using just a keyboard and mouse. A mac / pc / or laptop is required for the controller to operate

This could be a cable problem. To rule this out, swap over the two speaker cables. If the problem shifts to the opposite channel then you have a faulty speaker lead. If it remains the same, then you need to check your input cable. to do this, swap around the two inputs (sometimes red/white, swap these so they are red-white and white-red). Does the problem shift channels? if so then the source cable is faulty. If not, then you most likely have a channel down on the amplifier.

This will need to be returned and inspected, there is nothing we would advise checking at this stage

Mixer/desk must have phantom power (48 volts)

Most budget equipment uses an unbalanced mic input which will be a standard mono 1/4" (6.35mm) jack socket. Better quality active speakers, mixers and PA desks will have balanced inputs which use a 3 pin XLR.

Wireless microphones have several signal controls on them before reaching the mixer and it's a good idea to check these are not too high. One gain is on the microphone itself (usually under the battery tab, but sometimes under the top grill). The second gain is on the receiver itself. Try reducing both of these slightly and use the mixer to control the volume instead. The result should be a clearer sound.

UHF(ultra high frequency) signals operate at the higher end of the radio frequency spectrum, they can easily penetrate metal and concrete structures so are better suited in built up areas like towns and cities, VHF (very high frequency) signals occupy the lower end of the radio signal so actually travel further than UHF however do not penetrate metal or concrete structures very well so not suited to built up areas.

Double check you have all the cables correctly connected to the brain and that it is switched on, it should work straight away as the volume should already be adjusted to a medium setting, this can be adjusted once up and running

IP (or "ingress protection") ratings are used to define levels of sealing of electrical products against intrusion from foreign bodies the likes of moisture water and dust/dirt

Unless advertised, all stage decks will be sold without legs