Frequently Asked Questions About Your Account

No, you can place an order on our website as a guest, and you will have an option to create an account with your details at the end of the checkout process if you wish. We recommend creating an account with us to collect EM Points - giving you discounts on future purchases, but it is not required. Having an account with us is also beneficial if you plan on placing several orders, as you can easily view your order history on your account rather than searching for old invoices through your emails.

If you are struggling to log into your account, you can follow the password recovery process. As long as you have an account with us, you can enter your email address to receive a password reset link. Once your password has been reset, you should be able to log into your account. If you are still struggling with this, please contact us by email, live chat, or phone, as there may be internal issues with the website itself.

To receive special offers and promotions, you can sign up to our newsletter with your name and email address. You do not need to create an account, although it is recommended that you do. If you don't want to create an account, simply provide your email address and name using the instructions at the bottom of any page on our website.

If you cannot see your EM points on your account, it is possible that you were not logged in when placing your order. If you are certain that you were logged in and you still can't see your EM points, please contact our team for assistance.

To create an account with us, you can click the ‘Account’ icon at the top of our website. You will be instructed to provide your full name, email address, and create a password (minimum 8 characters). You can also sign up to our Newsletter when creating your account to receive emails about exclusive offers and promotions.

No, unfortunately we are unable to combine order histories across multiple accounts. Always keep your account details secure, and you will be able to view your order history on the website once logging into your account.

Yes, you can update your delivery/billing address and contact information once logged into your account on our website. Please double-check that your information is correct before placing an order once you have updated your details.

No problem! On the Customer Login page, you can click the ‘Forgot Your Password’ link - this will direct you to a page where you provide your email address for a password reset link. As long as your email address is linked to a registered account with us, you can update your password and then log in as usual.