Returns Policy

Thanks for shopping with ElectroMarket.

At ElectroMarket, our customers have a 2-year electrical and mechanical warranty on all online purchases effective from the day the order was received. All of our customers also have 60 days to upgrade, replace or refund their orders.


Our service to you Your period of validity What should I know? What do I pay?
Upgrades Up to 60 days since order The existing product must return brand new with original contents Cost of your upgrade and postage fees (for both sending & receiving items)
Replacements Up to 60 days since order Item must be damaged or have a manufacturing fault No cost to you unless the item isn't faulty or damaged
Returns & Refunds      
Unwanted Returns Up to 60 days since order The condition must be in 'as good as new' and unused Cost of sending the item back, possible restocking fee if the item is not 'as new'
Faulty & Damaged Returns Up to 60 days since order Item will be assessed before a refund is processed No cost to you unless the item isn't faulty or damaged
Warranty Up to 2 years since order Item will be assessed and the team will contact you as to whether your warranty case was successful Cost of sending the item back

Summary:
Upgrades

Your period of validity: Up to 60 days since order

What should I know? The existing product must return brand new with original contents

What do I pay? Cost of your upgrade and postage fees (for both sending & receiving items)

Replacements

Your period of validity: Up to 60 days since order

What should I know? Item must be damaged or have a manufacturing fault

What do I pay? No cost to you unless the item isn't faulty or damaged

Unwanted Returns

Your period of validity: Up to 60 days since order

What should I know? The condition must be in 'as good as new' and unused

What do I pay? Cost of sending the item back, possible restocking fee if the item is not 'as new'

Faulty and Damaged Returns

Your period of validity: Up to 60 days since order

What should I know? Item will be assessed before a refund is processed

What do I pay? No cost to you unless the item isn't faulty or damaged

Warranty

Your period of validity: Up to 2 years since order

What should I know? Item will be assessed and the team will contact you as to whether your warranty case was successful

What do I pay? Cost of sending the item back



Upgrades

Within 60 days since purchasing your package, if you decide you want something with a little better you can send it back to us and we'll happily upgrade your order, however, what is sent back to us must return brand new and include your products' original box and all of its original contents and inserts (such as the booklet).

To begin your upgrade process, you need to contact our customer services department who will assist you with your upgrade and send you an RMA number for the return of the existing item. Rest assured, our team are entertainment industry experts and are there to listen to and discuss any ideas or issues you have with your product, imparting wise advice on which product would be ideal for your requirements.

It is important to note that accepting any upgrades will result in having to pay the difference in the cost of your upgrade, along with any carriage (postage) fees that are applicable.

Replacements

We take great care in our packaging process but in the event of your parcel arriving damaged or if you notice a manufacturing fault of any kind, you’re within your rights to a replacement within 60 days of purchase.

To request a replacement, please contact our customer services department, stating your issue and we’ll assist you in this process. This normally will consist of receiving an RMA number, sending the item back to our distribution centre where our team of engineers will ascertain the situation and send out a replacement accordingly.

Returns & Refunds

We want to ensure you are happy with your purchase, so ElectroMarket’s promise is that if you have any issue with your chosen products within 60 days of ordering, be it an unwanted item, damaged or faulty you can simply return what you bought for a refund.

Unwanted Returns

If you’re within 60 days since placing your order and your item is still in a condition ‘as good as new’, you are able to return your item back to us for a refund.

Customers must contact our customer services department to inform them that they’d like to return an unwanted item and our team will then provide you with an RMA number to attach to the packaging before sending it back to us at our distribution centre. Customers must pay for any costs related to returning the item as we do not offer a collection service for unwanted items.

Please note: If our team receives an item back that in a quality that is not ‘as good as new’, a restocking fee may also apply.

Faulty & Damaged Returns

If you’ve discovered a fault with your item within the first 60 days since your order, we’ll be happy to exchange the item for a new one at no cost to you. However, if you’d prefer a refund instead on your purchased item, we’ll also be happy to process a refund.

Please reach out to our customer service to return a faulty or damaged item. We’ll need to issue you an RMA number for the return of this item and also sort out a collection time for us to get the item in mention picked up from you, assess the item and then if applicable, process a refund.


If you have found yourself with an item that you bought from us over 60 days ago, refunds are no longer accepted but you can still return items to us for repair within your 2-year warranty.

Warranty

You have a 2-year warranty on your purchase, this means if you go over your 60-day limit and your product breaks, you can send it back to us* and we can attempt a repair. However, if we discover that the product has a manufacturing fault that results in the item being unrepairable we will instead offer a replacement for you.

If during our investigation, we’ve discovered any user error or misuse with the item, we will instead provide you with an engineer report of the problem and advice on how to prevent future damages, as well as reach out to you to discuss proceeding further. The warranty will run for a maximum of 2 years from your purchase date. If a replacement is issued, this does not result in a new warranty being provided.

*All warranty returns that are sent back to us will be at your own cost, whether that is postage costs or any other additional carriage fees. We can reimburse up to a maximum of £20 if the product is found to have a manufacturing defect.

Help Us to Help You - RMA Numbers

Please note: We DO NOT accept any returns without a valid RMA (Return Merchandise Authorisation) returns number attached to the outside of the packaging. To clarify, this is so that we can offer you the highest quality Customer Service and we are able to track your return when it arrives back at the distribution centre. Any returns without an attached RMA number will, unfortunately, be rejected on arrival.

As mentioned you must retrieve an RMA number by contacting our customer services department. Your return will be evaluated by our engineers to determine the validity of the case at hand, if the product is found to be in a used condition or indeed there is anything missing from or including the original box we reserve the right to deduct reasonable costs in relation to the condition we have received your return. Please inform our customer services department upon submitting your case if there have been any accidental damages, as this will help your refund case.

Finally, if any items, accessories or packaging are scratched, damaged or missing upon arrival with us, you will need to make a claim with the courier company that you shipped the item with to avoid deductions. Upon request, we can provide photographs for you to supply to the courier, however, we cannot be held liable for the cost of this loss.