Our free Click & Collect service is available from ElectroMarket at our Stanford-le-Hope, Essex branch, allowing you to order online and pick up your items quickly as 15 minutes later.
Placing your order
You can place a Click & Collect order both through our website or on the phone.
Placing an order on our website:
1) Choose the items you want to buy and head to checkout
2) When selecting a shipping method, choose 'Click & Collect'
3) Input the full name of the person collecting your order
3) Carefully read our terms and conditions, otherwise, your order may not be able to be collected!
4) Checkout as usual, your order will be ready to pick up from our Stanford-le-Hope branch anywhere from 15 minutes later
Picking up my order
The process for picking up your order with ElectroMarket could not be any easier, it's as simple as 1-2-3.
1) Head to our warehouse at:
North 1
North Sea Crossing
Stanford-le-Hope
Essex, SS17 9ER
We offer ample customer parking. Please proceed to the security gate in the car park and press button 2 on the intercom. A member of our warehouse staff will then come out to assist you.
2) Supply your order number and government-issued ID to one of our team members. Your name and photo will be checked against the customer name/nominated person, with a copy of this ID being taken.
3) Success, take away your goods. Always make sure you've measured your car boot or backpack before placing a Click & Collect order, otherwise, we may need to reschedule a home delivery.
Click & Collect GPS*:
https://w3w.co/gather.transit.copies
51.516669, 0.478516ehouse staff will then come out to assist you.
* This is the exact position on the map that you need to go to. A sat-nav won’t take you to the right place, so please check out these links before you arrive.
Christmas Opening Times
| Date | Click & Collect | Customer Service | |
|---|---|---|---|
| 24/12/2024 | Tuesday | 08:00 - 14:00 | 09:00 - 14:00 |
| 25/12/2024 | Wednesday | Closed | Closed |
| 26/12/2024 | Thursday | Closed | Closed |
| 27/12/2024 | Friday | 08:00 - 22:00 | 09:00 - 18:00 |
| 28/12/2024 | Saturday | 09:00 - 14:00 | Closed |
| 29/12/2024 | Sunday | 09:00 - 14:00 | Closed |
| 30/12/2024 | Monday | 08:00 - 22:00 | 09:00 - 18:00 |
| 31/12/2024 | Tuesday | 09:00 - 14:00 | 09:00 - 14:00 |
| 01/01/2025 | Wednesday | Closed | Closed |
| 02/01/2025 | Thursday | 08:00 - 22:00 | 09:00 - 18:00 |
Collection Times
| Monday | 08:00 - 22:00 |
| Tuesday | 08:00 - 22:00 |
| Wednesday | 08:00 - 22:00 |
| Thursday | 08:00 - 22:00 |
| Friday | 08:00 - 22:00 |
| Saturday | Closed |
| Sunday | 09:00 - 14:00 |
| Bank Holiday | Closed |
| Please note if your order is placed within 15 minutes of our closing time, your order will be ready 15 minutes after opening on the next working day. | |
Things to know
- You can nominate someone else to collect the order
- Person collecting must bring their own government-issued ID
- Valid photographic ID: drivers licence, passport or ID card
- A copy of the ID will be taken on collection
- Only the customer/nominated person can collect the order with valid ID
Frequently Asked Questions
Our customer collection address is: Destiny Entertainments Ltd, North 1, North Sea Crossing, Stanford-le-Hope, Essex, SS17 9ER
We are located on the DP World London Gateway Port logistics park in Stanford-le-Hope, Essex. Approximately 13 miles from the Dartford Crossing and M25/J30, with access from the A13 via the A1014.
The nearest train station is Stanford-le-Hope on the C2C line which is approximately 3 miles away.
Christmas Opening Times
| Date | Click & Collect | Customer Service | |
|---|---|---|---|
| 24/12/2024 | Tuesday | 08:00 - 14:00 | 09:00 - 14:00 |
| 25/12/2024 | Wednesday | Closed | Closed |
| 26/12/2024 | Thursday | Closed | Closed |
| 27/12/2024 | Friday | 08:00 - 22:00 | 09:00 - 18:00 |
| 28/12/2024 | Saturday | 09:00 - 14:00 | Closed |
| 29/12/2024 | Sunday | 09:00 - 14:00 | Closed |
| 30/12/2024 | Monday | 08:00 - 22:00 | 09:00 - 18:00 |
| 31/12/2024 | Tuesday | 09:00 - 14:00 | 09:00 - 14:00 |
| 01/01/2025 | Wednesday | Closed | Closed |
| 02/01/2025 | Thursday | 08:00 - 22:00 | 09:00 - 18:00 |
Regular Opening Times
| Monday | 08:00 - 22:00 |
| Tuesday | 08:00 - 22:00 |
| Wednesday | 08:00 - 22:00 |
| Thursday | 08:00 - 22:00 |
| Friday | 08:00 - 22:00 |
| Saturday | Closed |
| Sunday | 09:00 - 14:00 |
| Bank Holiday | Closed |
| Please note if your order is placed within 15 minutes of our closing time, your order will be ready 15 minutes after opening on the next working day. | |
We accept all UK-government issued/certified photographic passports, drivers licence or ID cards. We do not accept debit/credit cards as a form of ID, nor a named letter. You must have valid photographic ID to collect your order, otherwise, we will not be able to allow you to collect the order.
You can cancel your Click & Collect order by contacting our team. You can also modify your order to be delivered if you've decided that you're unable to pick up the order from our address, simply reach out to our team and we'll be happy to resolve any issues. Please note, there may be an additional charge for delivery depending on order amount and address (this will be the same amount as if you choose a delivery option at the checkout).
Your order will be ready for pick-up anywhere from 15 minutes after you've purchased the item(s) on our website. Please note: other than our order confirmation email, we do not send out a further email to let you know that this is ready.
Yes! We've built this in to our checkout to allow you to nominate a different person to pick-up, simply input their name into the 'Full name of person collecting' field within the checkout. If you've decided you're unable to collect your order and would like someone else to collect, we will need to cancel and refund your original order and then place a new order to prevent fraud, please reach out to our customer service team.
We'll hold your order for up to 7 days, after which we reserve the right to cancel the order and refund via the original payment method.