Delivery
How much is shipping?
If the value of your order is over £30, we offer free delivery to any UK mainland address, as well as Northern Ireland. For orders below £30, there is a £7.99 delivery charge.
What time will my order arrive?
The time your order will come depends entirely on the couriers. For most orders, we can supply order tracking which will indicate an estimated time of which your products are set to arrive. If you haven't received a tracking email for your order, please contact our customer services. You can do this at ease via our website live chat function.
Can I change my delivery address?
Unfortunately, we are unable to change your order's delivery address.
Can I order to an address other than mine?
If your credit/debit card or other payment method has passed all of its security checks in checkout, you should be able to select a different address other than the billing address.
Do you deliver outside of the UK?
Unfortunately, we do not currently offer delivery to any country outside of the UK.
When is the earliest I can get my order delivered?
If you're getting your order delivered to an address in mainland UK, you're able to receive your order the next day, on any day of the week other than Sunday. For orders that are placed after 8pm Friday to Sunday will arrive on Tuesday at the earliest, due to the weekend lag. With next-day delivery offered at checkout, you could place an order any time before 8pm and receive your items the very next day. Orders placed after 8pm are unable to be shipped for the next day.
Can I change my delivery date?
Yes, we can happily change the delivery date of your order as long as the order hasn't already been dispatched. For more information regarding changing your delivery date, please contact our customer service team.
Can I collect my order from your warehouse?
Yes, you can take advantage of our click-and-collect service for eligible products. During the checkout process, choose the click and collect option, and enter your personal details such as name, email, phone number, and billing address (to ensure secure payment.) It's essential to note that upon your arrival at our warehouse, you'll need to present your order number and valid identification to verify your identity.
Do you charge to ship to Northern Ireland or the Scottish Islands?
Orders over £30 receive free shipping, under £30 incurs a charge of £7.99. All orders to Northern Ireland, Highlands and Islands are dispatched on a standard 2-3 working day service.
What couriers do you use?
We use Yodel, DPD, DHL, and UK Mail as our main couriers. For pallet deliveries (large items or bulk orders), we use DX.